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Autoflows - More workshop appointments. Fewer manual calls. More aftersales revenue.

Autoflows analyzes the invoices and repair orders from your DMS (Dealer Management System) to determine the actual due date for each vehicle, then rewrites the corrected dates in your DMS every day. Based on this reliable data, the platform automatically triggers reminders, follow-ups and upsell actions at the right time. In addition, ELLIE, the omnichannel AI agent, handles calls and messages (voice, SMS, email, web — and WhatsApp depending on configuration), books and modifies appointments directly in your DMS (sync possible with a MecaPlanning-compatible calendar), and also makes outbound calls (follow-ups, win-back, surveys).

  • Service data you can finally trust Main: the AI corrects the next service due date from invoices/repair orders, and keeps it updated continuously. Secondary: historical analysis (e.g. 24 months) + daily rewriting of corrected dates in the DMS.

  • More appointments, at the right time Main: every follow-up goes out at the optimal moment, and proactive tracking catches missed cases. Secondary: typical pilot target: +10 to +15% appointments (depending on pilot scope).

  • More revenue on every visit The platform identifies and suggests upsell opportunities (tires, brakes, complementary services) at the moment the customer is most receptive. Typical pilot target: +10 to +15% in upsell revenue (depending on pilot scope).

  • ELLIE, the AI agent that secures your appointments A single agent across all channels, with the same customer/vehicle context, to convert intent into a booking. Inbound + outbound (reminders, follow-ups, win-back, satisfaction surveys) with a stated target of -30% depending on the pilot.

Connectors

  • Autoflows OpenFlex Autoflows + OpenFlex Autoflows sits on top of your ecosystem (DMS/CRM and related sources) to leverage and enrich data without replacing your tools.

    • The connection is set up DMS by DMS, via bidirectional API or scheduled export, so you can roll out in phases regardless of the system imposed by the brand.

    • On the client side, this mainly involves signing a data activation form and confirming access; scoping, development and integration are handled by Autoflows.

    • Autoflows uses in particular : repair order history, appointment data, customer data (contact details/consents) and vehicle data (specifications/contracts).

Description

  • Integrate your DMS

    Integrate your DMS

    Autoflows automatically analyzes repair orders and order lines in your DMS

  • Organize the data

    Organize the data

    Artificial intelligence and text analysis make it possible to classify your complete repair order history by service type

  • Forecast visits

    Forecast visits

    Autoflows combines repair order history and appointment data to determine in a targeted way which customers to contact

  • Activate customers

    Activate customers

    Customers are automatically invited via interactive message, by email, SMS, WhatsApp (depending on configuration) or AI-generated phone calls.

FAQ

What is Autoflows?

An offering that makes your service due dates reliable in the DMS, triggers follow-ups and upsell at the right time, and relies on ELLIE (omnichannel AI agent) to book appointments.

Why are service due dates a problem?

Up to 1 in 3 service due dates is wrong or missing, which causes follow-ups to go out too early, too late, or not at all.

How does Autoflows correct these dates?

The AI analyzes invoices/repair orders (over a historical period) to infer the actual due date, then rewrites the corrected dates in the DMS on a daily basis.

What data do you use in the DMS?

Aftersales history (repair orders/invoices), appointments, customer data (contact details/consents) and vehicle data (specifications/contracts), depending on the activated scope.

Who handles the integration?

Autoflows takes care of scoping, development and integration. On the client side: validation and access (API/export) + signing the activation form.

How does the setup process work?

Setup happens in stages (signature & access, synchronization/analysis, audit).

Which channels are used to contact my customers?

Email, SMS, web and voice via ELLIE (and WhatsApp depending on configuration), with continuity of context.

What is ELLIE?

Autoflows' AI agent: she answers calls and messages, books/modifies appointments (synced depending on configuration) and can also make outbound calls (reminders, follow-ups, surveys).

What results should I expect from a pilot?

Typical pilot targets: +10 to +15% appointments, +10–15% upsell revenue, -30% manual actions (depending on pilot scope and conditions).

How is pricing calculated?

Per site and depending on the modules activated — see the Pricing page or request a quote; some variable costs may apply (SMS, voice/AI), depending on the offer and usage.

Is my data protected (GDPR)?

Before any data is sent, you sign a data protection agreement with Autoflows. Changes to contact details and marketing permissions can be synced back to your DMS automatically.

Where is my data hosted, and what security guarantees are there?

All data is stored in Europe, and Autoflows only works with subcontractors who also store it in Europe. Autoflows is ISAE 3000 certified and audited annually by an external auditor.

How long does it take to get started?

Allow 1 to 6 weeks, depending on how quickly your DMS data is transmitted. Your team is supported in its own language, with online resources and dedicated support.

Which DMS does Autoflows work with?

Autoflows connects to the main DMS platforms on the market (including Keyloop, Nextlane and Incadea) via API or file transfer. It can also use other sources (CRM, scheduling, registration records) as long as they exchange data via API or file.

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