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CallAuto - Outsource your incoming calls with intelligent voice agents that respond immediately to customer needs

Conversational agents capable of handling calls, SMS, emails and autonomously initiating actions in your systems: scheduling upcoming appointments (workshop and delivery), handling call overflow in your workshops, as well as autonomous processing of manufacturer recall campaigns.
For an average dealership receiving 40 calls per day, this represents daily:

15 calls handled by AI
2 additional appointments scheduled
including 1 with an additional service

  • 15 to 20% of after-sales appointments scheduled with the CallAuto agent

  • 43% of appointments have additional services

  • 0 missed calls vs. 30 to 40% without CallAuto

  • 91% of customers complete a conversation to the end

Connectors

  • CallAuto OpenFlex CallAuto + OpenFlex CallAuto, your AI agent, serving your sales activity

    • Inventory information : your AI agent can answer questions about your vehicles in stock (availability, equipment, features...)

    • Lead creation : your AI agent generates tasks for your colleagues summarizing the call and customer expectations. These tasks are logged to ensure proper handling. No more lost calls without response.

    • Delivery appointment scheduling : CallAuto directly contacts your customers to schedule vehicle delivery, thus relieving your teams of low-value tasks.

  • CallAuto MecaPlanning CallAuto + MecaPlanning CallAuto, your AI agent, connects to MecaPlanning data

    • Appointment scheduling : CallAuto accesses the workshop solution schedules used by workshop operational teams. It can schedule customer appointments on available time slots.

    • Additional sales : your AI agent offers additional services to customers when scheduling appointments (replacement vehicle rental, tire inspection, wiper blades, etc.)

    • Task creation : in case of complex requests or customer dissatisfaction, your AI agent redirects the call to a team member, or informs your customer they will be contacted again and immediately alerts you by creating a task.

    • Updates : your Customer and Vehicle database is also updated in real time, based on information collected and processed during each call.

Description

  • Connection with all business and IT tools

    Connection with all business and IT tools

    Simple API integration to update and create tasks in your tools (workshop schedule, CRM, IVR, etc.)

  • Transfer for complex requests

    Transfer for complex requests

    Recognition of negative emotions and quick switch to a colleague in difficult situations requiring human intervention.

  • Lead and Complex Request Alerts

    Lead and Complex Request Alerts

    Appointment creation in schedules, lead creation for additional sales, and task creation for complex requests.

  • Natural voice and conversations

    Natural voice and conversations

    Understanding and use of natural language, with the ability to clone a voice to personalize each of your agents.

Resources

FAQ

What data does CallAuto rely on to understand requests?

The AI agent is trained from over 50,000 real conversations from dealerships over more than a year, ensuring solid understanding of business use cases such as appointment scheduling, commercial follow-up or after-sales requests.

What use cases can CallAuto handle autonomously?

CallAuto can handle incoming and outgoing calls, schedule workshop or delivery appointments in real time via MecaPlanning integration, follow up with prospects or offer additional services, transfer the call to a human advisor if necessary.

What degree of customization is possible?

Each agent is configurable: first name, voice tone (clone or choice from a library), inclusion of background noise or speech patterns, modular business scripts (after-sales, rental, sales).

How does the AI handle limitations or errors?

CallAuto identifies its limitations: when the request falls outside its area of competence, the agent automatically offers transfer to a human advisor or a personalized callback.

What measures guarantee data compliance and security?

CallAuto is GDPR compliant, secure and respects customer and vehicle data management standards in the automotive sector.

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