Why choose Dydu?
Dydu has been an expert in conversational AI since 2009 and offers a French chatbot solution. Our bots are multilingual and adapt to your needs.
Can the bot be connected to live chat?
Yes, the chatbot can be associated with a Dydu or external live chat. Escalation to an advisor is transparent and conversation history is transmitted for optimal follow-up.
Can the bot be connected to an HRIS or ticketing tool?
Yes, the bot can connect to your HR or ticketing systems to provide personalized responses and automate certain actions (e.g., request leave, create a ticket).
What is an AI chatbot?
An AI chatbot is a conversational robot that communicates in writing with users in natural language. Easy to update, it is a permanent and accessible point of contact for your customers, users or employees. It acts as a virtual assistant and provides them with the right information at the right time.
What is live chat?
Live chat enables real-time exchange between a user and a human advisor. It can be combined with a chatbot to automate frequent questions and handle complex cases.
What is a callbot?
A callbot is a conversational agent available by phone 24/7. It uses voice recognition and NLP to handle calls in a natural and smooth manner.
What is a voicebot?
A voicebot is a voice conversational agent using voice recognition and synthesis to respond to users and perform automated tasks.
What is the difference between a chatbot, a voicebot and a callbot?
Chatbot: Interacts via text on websites or applications.
Voicebot: Interacts via voice through digital platforms.
Callbot: Interacts via phone with voice recognition.
What solutions does Dydu offer?
Chatbot: Immediate written assistance on all written channels.
Voicebot: Natural voice interaction via computer, mobile or connected devices.
Callbot: Automated telephone call management, pre-qualification and answers to frequently asked questions.
Live chat: Smooth escalation to an advisor for complex requests.
Can the bot be connected to a CRM?
Yes, via API. The bot can access customer data to personalize its responses and perform certain actions.
