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eKonsilio - The leader in automotive conversational marketing

eKonsilio is the conversational partner designed for automotive dealerships
and groups. The conversational agent—whether a real online advisor or an AI
agent—handles all written interactions with your prospects and customers (Live
Chat, WhatsApp, SMS & Conversational RCS, etc.) 24/7, captures intent,
qualifies each request (new vehicles, used vehicles, workshop, trade-in,
financing, availability), and immediately forwards the opportunity to the right
contact. Connected to your business tools and marketing solutions, eKonsilio delivers
immediate gains in operational efficiency, quality of service, and commercial
performance.
Deployed across numerous automotive groups and networks, eKonsilio has
established itself since 2017 as the leading conversational solution in
automotive retail.

  • Qualified conversations 24/7 eKonsilio instantly engages every prospect across all your channels (Live Chat, WhatsApp, SMS & Conversational RCS, etc.). The conversational agent captures intent, gathers key information, and delivers a ready-to-process lead.

  • Integrated automotive expertise Trained in new/used vehicle sales, service department operations, after-sales, trade-ins, and financing, the agent understands requests and responds accurately. It automatically directs each inquiry to the right department.

  • Boosted acquisition and productivity You capture more opportunities, reduce unanswered inquiries, and relieve your teams of repetitive tasks. Your advisors can focus on what matters most: selling.

  • A connected and customizable solution The agent adopts your brand’s tone and integrates seamlessly with your CRM/DMS environment. Scenarios, business rules, and conversational journeys are tailored to your organization.

Connectors

  • eKonsilio eKonsilio eKonsilio + eKonsilio eKonsilio interfaces with MecaPlanning

    • With the workshop schedule : automatic synchronization of appointments, leads, and customer information.

eKonsilio

eKonsilio

Capture and generate more opportunities, qualify and re-qualify your databases, and ensure 24/7 reachability with a seamless customer experience.

Request for information Request a demo

Description

  • A platform designed to manage your conversational performance

    A platform designed to manage your conversational performance

    Access a clear and comprehensive dashboard to analyze your conversational KPIs, track your volumes, intents, and conversion rate. Fully connected to your business tools (CRM, DMS, marketing), the platform centralizes your data and streamlines your operations, dealership by dealership.

  • Fully flexible conversation management

    Fully flexible conversation management

    Choose the mode that fits your organization: 100% automated, 100% human, or hybrid. eKonsilio can manage conversations end-to-end, provide overflow support, take over outside business hours, and handle high volumes—ensuring a smooth experience for every prospect.

  • Solutions tailored to every stage of the customer journey

    Solutions tailored to every stage of the customer journey

    From Call-to-SMS to capture 100% of inbound calls, to Live Chat to generate new, used, and after-sales leads, and all the way to Conversational SMS campaigns to re-qualify your databases and boost your marketing operations—eKonsilio supports you across all your acquisition and retention levers.

  • Proven expertise with the leading players in automotive retail

    Proven expertise with the leading players in automotive retail

    Since 2017, eKonsilio has been supporting manufacturers, dealer groups, and dealerships in their conversational strategy. With more than 400 client brands worldwide, our industry expertise makes us a strong and recognized partner in the automotive world.

FAQ

Can the conversational journeys be customized?

Yes. Throughout our collaboration, a Customer
Success Manager is assigned to you to handle all
configurations. They ensure ongoing support and
oversee your conversational performance.

How is AI integrated into your solutions?

The integration of AI depends on the management
mode you choose and the role you want it to play. It
can handle 100% of conversations, manage only
low-value requests, or assist your human advisors by
optimizing their interactions. In all cases, our solutions
smartly combine automation and human expertise to
ensure performance and quality of service.

Does eKonsilio operate outside business hours?

Yes. eKonsilio engages, qualifies, and handles inquiries
24/7, ensuring continuous reachability and eliminating
lost opportunities outside business hours.

What is the price of eKonsilio?

The solution is based on a return-on-investment
approach, with pricing per qualified lead or per
conversation depending on the management mode.

How do we receive the information generated from the conversations?

The collected data is automatically integrated into
your business tools so it fits seamlessly into your
existing processes. You can also receive email
notifications for your sales teams. eKonsilio adapts
entirely to your organization.

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